Effective Date: July 30, 2026

Capilano Physiotherapy Clinic

Capilano Physiotherapy Clinic is committed to protecting your privacy and safeguarding your personal and health information in accordance with applicable privacy laws in British Columbia and Canada.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our clinic, website, and services.

Information We Collect

We may collect the following types of information:

Personal Information

Full name

Phone number

Email address

Date of birth (if required)

Address (if required)

Health Information

Medical history relevant to treatment

Injury details and symptoms

Treatment notes and progress records

Technical Information

Website usage data (cookies, IP address, browser type)

Online booking interactions

How We Use Your Information

We use your information to:

Schedule and manage appointments

Provide physiotherapy and wellness services

Communicate with you (appointments, updates, follow-ups)

Maintain accurate clinical records

Improve our services and patient experience

Comply with legal and regulatory requirements

Consent

By using our services or providing your information, you consent to the collection, use, and disclosure of your information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions.

How We Protect Your Information

We take appropriate security measures to protect your data, including:

Secure digital record systems

Restricted access to personal and health information

Administrative and physical safeguards within the clinic

Despite our efforts, no system can be completely secure, and we cannot guarantee absolute security.

Sharing of Information

We do not sell or rent your personal information.

We may share your information only when necessary:

With healthcare professionals involved in your care

With insurance providers (if applicable and authorized)

When required by law or regulatory authorities

Data Retention

We retain personal and health records as required by law and professional regulations

When no longer required, information is securely destroyed or anonymized

Your Rights

You have the right to:

Request access to your personal information

Request corrections to inaccurate or incomplete data

Withdraw consent (where applicable)

Ask questions about how your data is handled

Requests can be made using the contact details below.

Cookies & Website Use

Our website may use cookies to:

Improve user experience

Analyze website traffic

Support booking functionality

You can adjust your browser settings to disable cookies if preferred.

Third-Party Services

We may use third-party platforms (e.g., booking systems, payment processors). These providers are responsible for maintaining their own privacy and security standards.

Children’s Privacy

Our services are not directed toward minors without parental or guardian involvement. We collect information from minors only with appropriate consent.

Changes to This Policy

Capilano Physiotherapy Clinic reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Capilano Physiotherapy Clinic

Phone: +1 (604) 985-6662
Fax: (604) 985-6644
Email: [email protected]

Address:
Inside Capilano Mall
59, 935 Marine Dr Main Floor
North Vancouver, BC V7P 1S3

Hours:
7 Days A Week: 9 AM – 7 PM