Terms & Condition

Effective Date: July 30, 2026

Welcome to Capilano Physiotherapy Clinic

By accessing our website and using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before booking or receiving any services.

Services

Capilano Physiotherapy Clinic provides physiotherapy, rehabilitation, and wellness services designed to support recovery, performance, and long-term health.

By using our services, you agree that:

All information you provide is accurate, current, and complete

You are authorized to request services for yourself or on behalf of another individual

Services are subject to practitioner availability and clinical assessment

We reserve the right to decline or discontinue services where appropriate, including safety, medical, or operational reasons

Appointments & Scheduling

Appointments must be booked in advance via phone, website, or approved booking platforms

You agree to provide accurate personal, medical (if required), and contact information

We may contact you to confirm, modify, or reschedule your appointment if necessary

Late arrival may result in a shortened session or rescheduling

Failure to provide accurate details may result in delays or cancellation

Pricing & Payments

Service fees vary based on treatment type, duration, and practitioner

Pricing will be communicated at the time of booking or prior to treatment

Payment is due at the time of service unless otherwise arranged

Accepted payment methods may include credit/debit cards or other approved methods

Late or declined payments may result in additional charges or suspension of future bookings

Cancellations & No-Shows

We require at least 24 hours’ notice for cancellations or rescheduling

Late cancellations or missed appointments may be subject to a cancellation fee

Repeated no-shows may result in restricted booking privileges

Refunds, if applicable, will be reviewed on a case-by-case basis

Patient Responsibilities

By receiving services, you agree to:

Provide accurate health history and relevant medical information

Follow practitioner guidance and recommended treatment plans

Arrive on time for scheduled appointments

Respect clinic policies, staff, and other patients

You are also responsible for:

Securing personal belongings

Informing staff of any discomfort during treatment

Capilano Physiotherapy Clinic is not responsible for:

Pre-existing conditions or undisclosed medical issues

Personal items that are lost, damaged, or unsecured

Clinical Disclaimer

All treatments are provided based on professional assessment and clinical judgment

Results may vary between individuals

No guarantees are made regarding outcomes or recovery timelines

Our services do not replace medical diagnosis from a physician when required

Limitation of Liability

While we take every reasonable precaution:

Capilano Physiotherapy Clinic is not liable for indirect, incidental, or consequential damages

Liability is limited to the value of the service provided

Any concerns must be reported within a reasonable time following the appointment

SMS & Communication

By providing your contact details:

You consent to receive appointment reminders, confirmations, and service-related communication

Promotional messages will only be sent if you opt in

Standard message and data rates may apply

You may opt out at any time by replying STOP

Privacy

Your personal and health information is handled in accordance with applicable privacy laws in British Columbia and Canada

Information is collected only for treatment, communication, and administrative purposes

We do not share your information without consent unless required by law

Intellectual Property

All website content, including text, branding, logos, and design, is the property of Capilano Physiotherapy Clinic and may not be copied, reproduced, or used without written permission.

Website Use

You agree not to:

Use this website for unlawful or harmful purposes

Attempt to disrupt or interfere with website functionality

Misuse booking systems, forms, or communication tools

Changes to Terms

Capilano Physiotherapy Clinic reserves the right to update these Terms & Conditions at any time. Updates will be effective immediately upon posting on this page.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Capilano Physiotherapy Clinic
Website: https://back2normal.ca/
Email: [email protected]
Phone: +1 (604) 985-6662
Address: Inside Capilano Mall, 59, 935 Marine Dr Main Floor, North Vancouver, BC V7P1S3